Servicing & Repairs

At ECS Gates & Security we pride ourselves on our commitment to Service. This is offered to both commercial and residential customers alike, even if the initial installation was carried out by us Repairs are undertaken to gate automation or the gate itself, traffic barriers and bollards and access control systems.

Our Engineers are highly trained people, backed up with the latest technology and tooling our industry can offer. For all systems, it is our policy to carry out a service report. This is to clearly establish the safety standard of the system, records the on-site equipment and controls along with general condition of the installation.

Site Attendance

Chargeable
All site visits undertaken by our site engineers are chargeable at our current attendance rates. If an existing service agreement with us is in place we offer a reduced rate for all call-outs where a detailed inspection and closer evaluation will be made.

Non Chargeable
A site visit may be carried out by one of our sales estimators. Such visits are true estimates of repair costs and may vary from the final invoice as a less detailed inspection will be carried out. Any works or repairs undertaken during this visit are chargeable at our hourly rate plus parts and miscellaneous costs.

Attendance rates are subject to location and are chargeable from our Head Office whether a repair is achieved or not. All charges are plus vat.

Visits that result in systems left non-operational or partially operational will be given recommendations that are valued more accurately than those of a sales estimator. All labour costs on site are chargeable even when engineers are delayed carrying out their duty for whatever reason i.e. gaining access or investigating the whereabouts of equipment, controls, cable routes or power sources etc. Any existing item of the system, reused is done so in good faith. Repairs due to consequential system fault, resulting from the re-use of any item is chargeable extra over to any previous works.

ECS Gates & Security are approved installers of gate automation, security products & access control systems manufactured by the following companies...